Refund policy & Returns policy

Refunds & Returns of Photo-books & Magazines.

Purchase on Waitlist (Pre-Orders)

 

We offer customers a chance to pre-book their copy of a magazine before it prints. Customers then have access to a cheaper cost (£20 cheaper for Yummy 8). But it does mean they have to wait for the item to be printed. The timescales are always fluid, as it depends on the final edit of the magazine/ photo-book. It depends on the print slot we get allocated by the printers and finally the global paper supply. We now order our papers ahead of time to be made for us, for each print. There is no fixed timescale that we can work with, its all approximate and subject to all the variables that make Yummy the best it can possibly be.

 

Refunds of Wait list Products. We cannot offer refunds due to wait times. As mentioned, producing each issue is has a list of variable factors that do not make timings exact. But this is why you have accepted to buy your yummy at a lower price, on a waitlist and confirms your copy of the issue, which is being printed for you. Plus wait list customers receive their orders first.

 

 

Purchase When Printed

For customers, who do not like the idea of a wait/ or no fixed timing, we recommend that they buy once the magazine is printed. There is a higher price for this, as we usually know the costs involved in printing by then, which directly effects the pricing. There is also limited stock. meaning, that it is first come forst served with no guarantees of securing a copy.

 

General Terms & Conditions Continued 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. The only circumstance where we waive this policy is if the shipping time to deliver your order is 30 days or more. In these cases, we will review and make judgements on a case by case basis.  

To be eligible for a return, your item must be unused, unopened and be in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards

- Waitlist Orders
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase, the item needs to be returned to us and physically in our hands, magazines must be unopened and in their original protective plastic wrapper, the wrapper must not have been opened or re-closed.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Please note we cannot refund orders that are currently in-transit, even if that transit appears to be taking longer than first expected to us due to:

• International destinations are still experiencing service delays due to Covid
• Orders coming to EU destinations are now required to be cleared through customs. This process can be super speedy or it can take many days. Our couriers and ourselves are not responsible for the customs process and nor can we contact or influence them in any way (sadly). If your item is stuck in customs we have to wait 30 days from the time of the shipping collection date before we can consider a refund or exchange. In some circumstances, we may offer to resend the order via a different delivery partner if we feel this will remedy the situation.
• Orders coming to the EU where additional taxes and duties become due, demanded by the destination countries customs and you refuse to pay the additional customs taxes and duties we cannot, therefore, make any refunds as in most cases the order/ shipment will be destroyed rather than returned to us. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

By agreeing to purchase a magazine you are agreeing to pay any duties or taxes that may be applied by customs and excise in the country in which your order is being delivered. Failure to pay these duties and taxes is not a valid reason for a refund. Refusing delivery of your order due to the amount of owed taxes and duties in your country is not a valid reason for requesting a refund.  Please be aware that we will encounter additional postage costs to have your refused order returned to us, these costs will be passed on to you.

Should you wish to have your returned item re-shipped to you, this will incur additional shipping costs as well as the costs we incur in your order being returned to us.

 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [e-mail].

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [e-mail] and send your item to

Alexsandover LTD 

Gamma 11 Masterlord Estates

Ipswich IP39FF

United Kingdom

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Yummyzine, Alex Sandover
Yummy Box
Po Box 350
WOODBRIDGE
IP13 8WW

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.